Google Play Billing Compliant

Refund & Subscription Policy

App: Xpert VPN • Effective Date: September 2026 • Version: 1.0.0

1 Overview & Billing Provider

At Xpert VPN, we aim to provide high-speed, reliable, and secure VPN service. All in-app purchases and VIP subscriptions within Xpert VPN are processed and managed exclusively through Google Play In-App Billing.

Because your payment is processed directly by Google Play, Google's standard billing terms and refund rules govern all transactions, augmented by our developer satisfaction commitment.

2 Subscription Terms & Auto-Renewal

Recurring Billing: VIP subscriptions (Weekly, Monthly, or Yearly) are billed automatically on a recurring schedule depending on your chosen plan.
Renewal Timing: Your Google Play Account will be charged automatically within 24 hours prior to the conclusion of the current billing cycle at the regular rate.
Notification of Rate Changes: If subscription prices are updated, Google Play will notify you in advance via email. You will always have the option to cancel before the new rate is applied.

⚠️ Critical Note: Uninstalling the Xpert VPN app from your device does NOT automatically cancel or stop your recurring subscription. You must explicitly cancel the subscription via Google Play Store as detailed below.

3 How to Cancel Your Subscription

You can cancel your subscription at any time. When you cancel, you will maintain full access to all VIP features until the end of your current paid billing period.

To Cancel via Android Device:

Open the Google Play Store app on your Android phone or tablet.
Tap your profile icon in the top right corner.
Tap Payments & subscriptions, then tap Subscriptions.
Locate and select Xpert VPN.
Tap Cancel subscription and follow the on-screen instructions to confirm.

To Cancel via Web Browser:

Navigate to play.google.com/store/account/subscriptions, sign into the Google account used for purchase, and select Xpert VPN > Cancel.

4 Refund Eligibility & Procedures

🛡️ 48-Hour Google Play Standard Refund Window:
If less than 48 hours have elapsed since you were charged for an in-app subscription or purchase, you can request an instant refund directly from Google Play. Visit Google Play Order History, locate your Xpert VPN order, select "Report a problem", and choose the refund option.

Post-48 Hours Developer Refund Policy

If more than 48 hours have passed, Google Play directs refund requests to the application developer. We review refund requests under the following fair conditions:

Technical Non-Performance: If you experienced persistent inability to connect to Xpert VPN servers or documented app failure that our support team could not resolve within 48 hours.
Accidental or Duplicate Billing: Documented accidental double charge for the same billing period.
7-Day Money-Back Guarantee (First-Time Annual Subscribers): If you purchased an Annual VIP subscription and are unsatisfied within your first 7 days, you may request a full refund by contacting us.

How to Submit a Refund Request to Xpert VPN

To request a developer refund, email us at support@xpertvpn.com with the following details:

Subject: Refund Request - Xpert VPN
Your Google Play Order Number (starts with GPA.XXXX-XXXX-XXXX-XXXXX, found in your Google Play receipt email).
The Google account email address associated with the purchase.
A brief explanation of why you are requesting a refund (e.g. connection issue on a specific network).

Our support team investigates and responds to all requests within 2 business days.

5 Non-Refundable Circumstances

Refunds will not be granted in the following scenarios:

Violations of our Terms of Service or Acceptable Use Policy (e.g., cyberattacks, scraping, torrent abuse, or malicious activity).
Requests submitted more than 14 days following the billing date (except where required by applicable consumer law).
Inability to connect caused by user-configured third-party interference (such as conflicting third-party antivirus, rooted device anomalies, or ISP port blocking).

6 Contact Support

Need help with your subscription or refund? Our dedicated support team is available 24/7.

Xpert VPN Customer Support
Email: support@xpertvpn.com
Help Center: Available directly within the Xpert VPN application.